Complaints Procedure

Dementia Active will do its utmost to ensure the safety and happiness of all who use the service - both members and their families and friends and also volunteers. However in the event of a difficulty arising, in the first instance it is hoped that this might be dealt with informally via personal contact with Andrew Gill, Dementia Active.

Contact: Tel no. 01869 713913 

Email - dementiactive@gmail.com

However it might be that the problem needs to be dealt with more formally through the completion of a complaints form. On receipt of the form the commitment is to respond within 7 working days. This period of time will allow for a complaint to be investigated. 

If it is felt that a concern or complaint has not been dealt with satisfactorily the complaint can be taken to the Charities Commission as Dementia Active is a registered charity.

How to complain about a charity.

This guide explains how to make a complaint about a charity.

Complaints about a charity, external link.

 The Charity Commission regulates registered charities in England and Wales. We make sure that charities are accountable, well-run and meet their legal obligations.

We do this by providing regulatory advice and guidance. We will also intervene in matters where there is serious risk of significant harm to, or abuse of, charities, their beneficiaries or assets.