Complaints Procedure

Dementia Active will do its utmost to ensure the safety and happiness of all who use the service - both members and their families and friends and also volunteers. However in the event of a difficulty arising, in the first instance it is hoped that this might be dealt with informally via personal contact with Andrew Gill, Dementia Active.

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Contact: Tel no. 01869 713913 

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Email - dementiactive@gmail.comA formal complaint may be made by email, telephone, post or through our online complaints form. You do not have to use the form, and you can ask for communication support or help from a representative. On receipt of the form the commitment is to respond within 7 working days. This period of time will allow for a complaint to be investigated. If a concern or complaint has not been resolved satisfactorily, please ask for it to be reviewed by an unconflicted trustee who was not responsible for the original decision. A complaint about the CEO or a trustee should be handled independently of the person concerned. The Charity Commission considers serious concerns about charities; it is not the routine appeal body for individual service complaints. Fundraising concerns may be raised with the Fundraising Regulator, advertising concerns with the Advertising Standards Authority, and data-protection concerns with the Information Commissioner’s Office.

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How to complain about a charity.

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This guide explains how to make a complaint about a charity.

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Complaints about a charity, external link.

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The Charity Commission regulates registered charities in England and Wales. We make sure that charities are accountable, well-run and meet their legal obligations.

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We do this by providing regulatory advice and guidance. We will also intervene in matters where there is serious risk of significant harm to, or abuse of, charities, their beneficiaries or assets.