Complaints Procedure

Additional Information

Dementia Active will do its utmost to ensure the safety and happiness of all who use the service - both members and their families and friends and also volunteers. However in the event of a difficulty arising, in the first instance it is hoped that this might be dealt with informally via personal contact with Andy Gill the founder of the service.

Contact: tel no. 07711891028 

Email -

However it might be that the problem needs to be dealt with more formally through the completion of a complaints form. On receipt of the form the commitment is to respond within 7 working days. This period of time will allow for a complaint to be investigated. 

If it is felt that a concern or complaint has not been dealt with satisfactorily the complaint can be taken to the Community Interest Regulator as Dementia Active is registered as a Community Interest Company.

How to complain about a CIC

This guide explains how to make a complaint about a community interest company (CIC).

Complaints about community interest companies (PDF, 447KB, 17 pages, external link)

It also specifies the stages and tests that must be applied before the Regulator of Community Interest Companies makes a decision as to whether to act on a complaint.

Complaints and appeals

CIC Regulator 

2nd Floor 

Companies House 

Crown Way


CF14 3UZ


24-hour voicemail service

029 2034 6228



We will aim to deal with any issues within 7 days