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Dementia Active

Phone: 01869 713 913 Text: 07711 891028

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    • Home
    • Book/locations
      • Initial Sign up
      • Online booking
      • GoCardless for Regulars
      • Locations
    • Support Us
      • Ways to donate
      • Volunteering
      • Volunteer Driving
      • Fundraising
      • Corporate
      • Gift aid
      • Legacies & Past Members
    • CST & Images
      • Activities/CST
      • Photos/Videos
    • Meet Our Team
      • Our Patrons
      • Our Trustees
      • Our Staff
      • Our Volunteers
      • Our Regular Entertainers
    • News and Events
      • Latest News
      • Events - past & upcoming
    • Policies
      • Referrals Policy
      • Safeguarding Policy
      • Code of Conduct
      • Privacy Policy
      • Complaints Procedure
      • Insurance Policies
      • Cancellations Policy
      • Equality Policy
      • Grievance Procedure
      • Whistleblowing Policy
      • Health and Safety Policy
    • Risk Assessments
      • Seated Exercise
    • Healthcare Referrals
    • Staff Login
      • Group Leader Resources
      • Staff Admin /Member Info

Phone: 01869 713 913 Text: 07711 891028

Dementia Active

Signed in as:

filler@godaddy.com

  • Home
  • Book/locations
  • Support Us
  • CST & Images
  • Meet Our Team
  • News and Events
  • Policies
  • Risk Assessments
  • Healthcare Referrals
  • Staff Login

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Complaints Procedure

Additional Information

Dementia Active will do its utmost to ensure the safety and happiness of all who use the service - both members and their families and friends and also volunteers. However in the event of a difficulty arising, in the first instance it is hoped that this might be dealt with informally via personal contact with Andrew Gill, Dementia Active.

Contact: Tel no. 01869 713913 

Email - dementiactive@gmail.com

However it might be that the problem needs to be dealt with more formally through the completion of a complaints form. On receipt of the form the commitment is to respond within 7 working days. This period of time will allow for a complaint to be investigated. 

If it is felt that a concern or complaint has not been dealt with satisfactorily the complaint can be taken to the Charities Commission as Dementia Active is a registered charity.


How to complain about a charity.


This guide explains how to make a complaint about a charity.

Complaints about a charity, external link.


 The Charity Commission regulates registered charities in England and Wales. We make sure that charities are accountable, well-run and meet their legal obligations.

We do this by providing regulatory advice and guidance. We will also intervene in matters where there is serious risk of significant harm to, or abuse of, charities, their beneficiaries or assets.

COMPLAINTS FORM

We will aim to deal with any issues within 7 days

Complete Complaint Form

Copyright © 2018 Dementia Active - All Rights Reserved.


Dementia Active. Charity no. 1195246

VAT NO. 410 8071 37. (If you require a Vat receipt for any payments you have made to us please click here)


Dementia Active Community interest Company. Reg No 11973554


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