Dementia Active will do its utmost to ensure the safety and happiness of all who use the service - both members and their families and friends and also volunteers. However in the event of a difficulty arising, in the first instance it is hoped that this might be dealt with informally via personal contact with Andy Gill the founder of the service.
Contact: tel no. 07711891028
Email - firstname.lastname@example.org
However it might be that the problem needs to be dealt with more formally through the completion of a complaints form. On receipt of the form the commitment is to respond within 7 working days. This period of time will allow for a complaint to be investigated.
If it is felt that a concern or complaint has not been dealt with satisfactorily the complaint can be taken to the Community Interest Regulator as Dementia Active is registered as a Community Interest Company.
How to complain about a CIC
This guide explains how to make a complaint about a community interest company (CIC).
It also specifies the stages and tests that must be applied before the Regulator of Community Interest Companies makes a decision as to whether to act on a complaint.
Complaints and appeals
24-hour voicemail service
029 2034 6228