Cancellation Policy

 Additional information

1/   Please try to give as much notice of a cancellation as is possible in order to help with planning etc.

2/  If a cancellation is made within 24 hours of the start of a session then, unfortunately we must charge for that session. If transport is also provided and the session is cancelled on the ‘doorstep’ the transport costs will need to be charged as well.

3/  In addition, there may need to be a charge of £15 per session to retain a place for members who are planning time away.

These measures are to ensure Dementia Active remains viable for future members and to deliver the same experiences as current members receive at present.

Andrew Gill 24/07/2021